Retail Robots

More and more robots have been finding their way into retail settings, performing a variety of tasks aimed at improving the customer experience, from cleaning up spills to enabling a new level of data collection.

Brick-and-mortar retailers have had to rethink how they can become more agile in supplying the goods and services that customers want now. With the pandemic driving more business online, there is a need to be more responsive to customers when they do visit the store. This means detecting changes in buyer behavior and automatically adjusting ordering as necessary to avoid the out-of-stock situations that drive customers away.

That’s where robots can help. By roaming the aisles, they can not only capture what’s been purchased, but what would have been purchased if it had been on the shelf. Robots can provide a more holistic picture of the customer’s retail experience and deliver valuable data while giving workers more time to interact on a human level. It’s just another step in using the Internet of Things (IoT) to improve people’s lives.